What a decade of running phone systems taught me, written for the owner deciding what to do about theirs.
Why the advertised seat price is never the bill: state and local communications taxes, the federal Universal Service charge, 911 fees, and the provider's own recovery fees.
One after-hours no-cooling call, followed all the way through: booked, paged, or written down, and the exact thing that does each of the three.
Six questions to ask any phone vendor selling in Florida, including the ones about tax, contract terms, texting fees and who picks up when it breaks.
A practical checklist for Florida businesses: get the phone system out of the building, write the storm routing before you need it, and fix your 911 address while you can.
