Hey Quad
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Compare · Built in vs. bolted on

Hey Quad vs Nextiva

Nextiva builds more into its entry plan than most: business texting, a basic CRM with ticketing, and voicemail transcription. Two things sit outside it: their AI employee, XBert, is a separate add-on, and desk phones are sold per unit. And the pricing page says nothing at all about taxes or fees. With Hey Quad desk phones are available on request, the AI receptionist is a line on the same quote, and so is every tax and fee for your address.

Get a quote See the table

What is in the product, and what is sold on top.

Nextiva’s column was read at their own pages and is dated below. “Not stated” means the page does not say, not that they lack it.

  • AI receptionist

    Hey Quad
    On the same quoteAn optional add-on in named tiers, each with its own pool of AI minutes, on the same quote as everything else. Not metered per call.
    Nextiva
    Add-onXBert, their "AI Employee", is a separate add-on rather than part of a plan.

  • Team texting inbox

    Hey Quad
    IncludedEvery seat. Texts land in the shared Inbox beside the calls, and a thread can be assigned, taken and marked done.
    Nextiva
    IncludedBusiness SMS and MMS from the entry plan, capped per user a month; more team inboxes on higher tiers.

  • Email in the same inbox

    Hey Quad
    IncludedA shared team mailbox in the same Inbox, switched on for your account on request. Sending from your own domain is not available yet.
    Nextiva
    Not statedEmail is listed, but the page we read did not make clear which tier it needs.

  • Built-in CRM

    Hey Quad
    IncludedContacts, companies, a deals pipeline, tasks and tickets, with one timeline per customer. Not an integration.
    Nextiva
    Included"Basic CRM & Ticketing System" is listed on the plans.

  • Appointment booking

    Hey Quad
    IncludedA calendar, a public booking page, and self-serve reschedule or cancel. The AI receptionist books into the same calendar.
    Nextiva
    Not statedNot stated on the pricing page.

  • Call recording

    Hey Quad
    IncludedOn the rules you set, for the account, an extension or a queue, kept for as long as you choose.
    Nextiva
    Not statedListed, but the page we read did not make clear which tier it needs.

  • Voicemail transcripts

    Hey Quad
    IncludedEvery voicemail arrives with a transcript and a short summary.
    Nextiva
    Included"Voicemail with AI Transcription" on the entry plan.

  • Call queues

    Hey Quad
    IncludedRing everyone, take turns, or longest-idle first, with hold music and position announcements.
    Nextiva
    IncludedSkills-based routing from the entry plan.

  • Desk phones

    Hey Quad
    On requestAvailable on request, set up for your account before they ship. Or the browser and the Windows app, with no hardware at all.
    Nextiva
    Add-onDesk phones are sold per unit.

  • Taxes and fees before you sign

    Hey Quad
    IncludedEvery tax and fee for your service address on its own line of the quote, and the bill matches it. No recovery fee of our own.
    Nextiva
    Not statedThe pricing page says nothing about taxes or fees.

  • Agreement

    Hey Quad
    Included12 or 24 months with prices locked for the term, or month to month. Your quote says which.
    Nextiva
    IncludedThe annual small-business price needs a paid 12-month or longer minimum term.

What the advertised price leaves out

Nextiva’s pricing page says nothing about taxes or fees at all.

On top of any advertised seat price come your state and local communications taxes, a 911 fee per number, the federal Universal Service charge and, with most providers, a fee line of their own. Our quote lists every one of them for your address before you sign, and adds no “regulatory recovery fee” of our own. What each of those lines is.

Where Nextiva is better

Nextiva is a real customer-experience platform, not just a phone system. If you need a blended inbound and outbound contact centre, social and review management and journey orchestration under one login, their higher tiers do things we do not do at all and are not trying to. Their published trust signals are also in a different league: SOC 2 and ISO 27001 certifications, 24/7 phone support, and a support organisation that exists at three in the morning. For a business with twenty agents and a formal queue, Nextiva is a serious answer and we are not.

We would rather you read that here than find it out in month two. If it describes your business, buy theirs.

Questions people ask

Is Hey Quad cheaper than Nextiva?
Compare the number on the invoice, not the one on a pricing page. Advertised seat prices leave out state and local taxes, the federal Universal Service charge, the provider’s own fee lines and every add-on in the table above. We send a written quote with all of it for your address, each on its own line, and the bill matches it, so you can put the two side by side before you sign.
Do you cover my area?
Tell us where the business is and we’ll quote you, including that location’s taxes and fees, each on its own line.
Can I keep my number if I move from Nextiva?
Yes. Your number is yours. We handle the port with your current carrier and schedule the switch so your phones do not go quiet in the middle of a workday. The switching guide has the steps.
Does Nextiva say anything about taxes and fees?
Not on the pricing page we read on 27 October 2026: no note that taxes apply and no fee explainer. State and local communications taxes alone can add a double-digit percentage in some places, so the silence matters. Our quote shows every one of them for your address.
Does Nextiva need a contract?
Their annual small-business price is for customers "signing a paid 12-month or longer minimum term agreement". Ours is 12 or 24 months with prices locked for the term, or month to month; your quote says which.
Is Nextiva’s AI receptionist included?
No. XBert is listed as a separate add-on. Ours is an add-on too, in named tiers with their own pool of AI minutes, priced on the same quote as everything else.

Moving over? How switching works.

Get your itemized quote.

Tell us about the business and we send a written quote within one business day: every tax and fee for your address on its own line, and a bill that matches it.

Get a quote Call 657-HEY-QUAD

Call 657-HEY-QUAD: our AI receptionist answers, takes your details and puts you through.

Sources

Nextiva is a trademark of its owner and has nothing to do with us. Plans change, and the dates above are when we last checked; if you find something out of date, tell us and we will fix it.