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You cannot answer the phone with your hands inside a wall.
Plumbers, electricians, roofers, pest control, lawn crews — the work and the phone happen at the same time, and the phone loses. Hey Quad answers while you are under a sink, gets enough detail that the callback is short, and books the routine jobs without you.
An answering service alternative for plumbers, electricians and other trades: an AI receptionist on the same business phone system as your crew. How the AI receptionist works.
“There’s water coming through the ceiling. How soon can somebody get here?”
Nobody is free to pick it up. That call is the whole argument for the rest of this page.
What Quad says, and what it does
- Answers in your business’s name with the hours, the service area, and the trades you actually do.
- Gets the job in the caller’s words and the address confirmed against your records, so the truck goes to the right door.
- Books routine work into real openings, and tells the caller the arrival window you set rather than inventing one.
- Escalates the ones that cannot wait — water, gas, no power, a tree on a roof — to whoever is covering.
When a person takes over
Quad hands over whenever the answer is a judgement call: a quote, a job outside what you take, an unhappy customer, or anyone who asks for a person. During the day that is a transfer to you or to the office; after hours it is the on-call phone. If nobody picks up, the caller is told the truth — when someone will call back — and the message arrives with the address and the problem already written down.
The actual flow
Not a diagram of a product vision. This is the shape of the call flow you get on day one — hours and holidays at the front, the receptionist in the middle, and three ways a call can end.
And this is where it lives. The same flow, open in the editor you get on day one — every branch above is a box you can move, rename or point somewhere else, without calling us.
What setting it up looks like
- Keep the number that is on the van and the yard signs.
- Teach Quad the trades you take, the ones you refer out, your service area, and the call-out fee if you have one.
- Say what counts as an emergency and which phone it rings.
- Install the softphone on the crew’s phones — same extension, no second SIM, no personal number given out.
We do this part with you on a call. Not a ticket queue, not a wizard you work through alone.
In the same account
The receptionist is one part. Every seat also has the rest of the system, so nothing it does has to be copied into another app.
One Inbox
Calls, voicemails, texts and receptionist conversations in one list, with Done and Undo.
Tasks
Turn a call or a text into a task with a reminder, or set a follow-up as you reply.
Booking pages
Customers pick a time themselves and reschedule or cancel from their confirmation.
The record on screen
The caller’s history, open tickets and next appointment open as the phone rings.
What it costs
We quote per seat for your business, in writing, within one business day. Every tax and fee for your address is its own line on the quote, and your bill matches it. A seat is a person, not a device.
- Calling minutes and texts on every seat, pooled across the team
- Inbound texts free
- The AI receptionist as an add-on with its own pool of minutes
- 12- or 24-month agreements, or month to month
- No setup fee
- Porting handled for you; desk phones on request, set up before they ship
Questions trades ask
- I am a one-person business. Is this overkill?
- It is the case it was built for. One seat gets you a business number, an AI receptionist answering while you work, texting, and voicemail with transcripts — on one itemized quote, with a 12- or 24-month agreement.
- Will customers know it is not a person?
- Quad does not pretend to be one. It answers in your business’s name and is straightforward if asked. Callers are markedly more forgiving of that than of a fourth ring into voicemail.
- Can it stop giving out my personal mobile number?
- Yes. Calls you make from the softphone show your business number, on your own phone, so the callback comes back to the business rather than to you at dinner.
- What if I want it to only take messages at first?
- That is a normal way to start. Turn booking off, let it answer and take messages for a couple of weeks, read the transcripts, and switch on the parts you trust once you have seen how it talks to your customers.
Read next
Get your itemized quote.
Tell us about the business and we send a written quote within one business day: every tax and fee for your address on its own line, and a bill that matches it.
Call 657-HEY-QUAD: our AI receptionist answers, takes your details and puts you through.