Hey Quad
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Compare · Built in vs. bolted on

Hey Quad vs Ooma Office

Ooma Office is built as a ladder. The entry plan is calling; texting arrives on Pro, and call queues, CRM integration and AI transcription only on the top Pro Plus plan. The AI receptionist is an add-on on every plan, and the page states that taxes and fees are not included. With Hey Quad, texting, the Inbox, recording, queues, transcripts and the CRM are on every seat, and the quote shows every tax and fee for your address before you sign.

Get a quote See the table

What is in the product, and what is sold on top.

Ooma Office’s column was read at their own pages and is dated below. “Not stated” means the page does not say, not that they lack it.

  • AI receptionist

    Hey Quad
    On the same quoteAn optional add-on in named tiers, each with its own pool of AI minutes, on the same quote as everything else. Not metered per call.
    Ooma Office
    Add-onAI Receptionist is an add-on on every plan.

  • Team texting inbox

    Hey Quad
    IncludedEvery seat. Texts land in the shared Inbox beside the calls, and a thread can be assigned, taken and marked done.
    Ooma Office
    Higher tierNo texting on the entry plan; capped monthly allowances on Pro and Pro Plus.

  • Email in the same inbox

    Hey Quad
    IncludedA shared team mailbox in the same Inbox, switched on for your account on request. Sending from your own domain is not available yet.
    Ooma Office
    Not offeredVoicemail to email only; no email inbox.

  • Built-in CRM

    Hey Quad
    IncludedContacts, companies, a deals pipeline, tasks and tickets, with one timeline per customer. Not an integration.
    Ooma Office
    Higher tierCRM integration on the top Pro Plus plan.

  • Appointment booking

    Hey Quad
    IncludedA calendar, a public booking page, and self-serve reschedule or cancel. The AI receptionist books into the same calendar.
    Ooma Office
    Add-onBooking appointments is described only as part of the AI Receptionist add-on.

  • Call recording

    Hey Quad
    IncludedOn the rules you set, for the account, an extension or a queue, kept for as long as you choose.
    Ooma Office
    Higher tierFrom the Pro plan up.

  • Voicemail transcripts

    Hey Quad
    IncludedEvery voicemail arrives with a transcript and a short summary.
    Ooma Office
    Higher tierAI transcriptions on the top Pro Plus plan.

  • Call queues

    Hey Quad
    IncludedRing everyone, take turns, or longest-idle first, with hold music and position announcements.
    Ooma Office
    Higher tierCall queuing on the top Pro Plus plan.

  • Desk phones

    Hey Quad
    On requestAvailable on request, set up for your account before they ship. Or the browser and the Windows app, with no hardware at all.
    Ooma Office
    Add-on"No hardware required"; Ooma phones are sold separately.

  • Taxes and fees before you sign

    Hey Quad
    IncludedEvery tax and fee for your service address on its own line of the quote, and the bill matches it. No recovery fee of our own.
    Ooma Office
    Not offered"Applicable taxes and fees are not included."

  • Agreement

    Hey Quad
    Included12 or 24 months with prices locked for the term, or month to month. Your quote says which.
    Ooma Office
    Included"No Contract Necessary."

What the advertised price leaves out

In Ooma Office’s own words:

*Applicable taxes and fees are not included

On top of any advertised seat price come your state and local communications taxes, a 911 fee per number, the federal Universal Service charge and, with most providers, a fee line of their own. Our quote lists every one of them for your address before you sign, and adds no “regulatory recovery fee” of our own. What each of those lines is.

Where Ooma Office is better

Ooma is the most honest of the national providers about the fact that fees exist: their taxes-and-fees page names each line and explains what it recovers. Their calling allowance is also broader than ours, with unlimited calling to Mexico and Puerto Rico as well as the US and Canada, and if you make a lot of calls to Mexico that alone may decide it. And Ooma has been shipping this product since 2013, with a hardware line and a large support organisation behind it.

We would rather you read that here than find it out in month two. If it describes your business, buy theirs.

Questions people ask

Is Hey Quad cheaper than Ooma Office?
Compare the number on the invoice, not the one on a pricing page. Advertised seat prices leave out state and local taxes, the federal Universal Service charge, the provider’s own fee lines and every add-on in the table above. We send a written quote with all of it for your address, each on its own line, and the bill matches it, so you can put the two side by side before you sign.
Do you cover my area?
Tell us where the business is and we’ll quote you, including that location’s taxes and fees, each on its own line.
Can I keep my number if I move from Ooma Office?
Yes. Your number is yours. We handle the port with your current carrier and schedule the switch so your phones do not go quiet in the middle of a workday. The switching guide has the steps.
Does Ooma include text messaging?
Not on the entry plan. Pro and Pro Plus include monthly texting allowances. Every Hey Quad seat includes texting, pooled across the team, in the same Inbox as your calls.
Is Ooma’s AI receptionist included?
Their plans page lists AI Receptionist as an add-on on every plan. Ours is an add-on too, in named tiers with their own pool of AI minutes, priced on the same quote as everything else.
Does Ooma add fees?
Their plans page says "Applicable taxes and fees are not included", and their taxes-and-fees page names each line. It does not give you the amounts for your address before you buy. Our quote does.

Moving over? How switching works.

Get your itemized quote.

Tell us about the business and we send a written quote within one business day: every tax and fee for your address on its own line, and a bill that matches it.

Get a quote Call 657-HEY-QUAD

Call 657-HEY-QUAD: our AI receptionist answers, takes your details and puts you through.

Sources

Ooma Office is a trademark of its owner and has nothing to do with us. Plans change, and the dates above are when we last checked; if you find something out of date, tell us and we will fix it.